If you’re new to escape rooms or unsure about anything, that’s completely normal—we’re happy to help you feel prepared and confident before your visit.
If you don’t see your question answered in our FAQ section, please don’t hesitate to contact us directly. Our team is always glad to clarify anything about your experience, booking, or gameplay.
We want your visit to be fun, stress-free, and easy from start to finish.
Cancellations (Full Refund):
To receive a full refund, you must notify The Experience Escape Rooms at least 24 hours prior to your scheduled booking. Notification must include the date and time of your reservation and can be made by phone or email.
Rescheduling:
To reschedule your booking, you must contact us at least 4 hours prior to your scheduled appointment time. We will do our best to accommodate your new requested time based on availability.
Please note: Reservations may only be rescheduled one time. If you request to reschedule at any time, a refund will not be granted.
Late Cancellations & No-Shows:
| Escape Room | Min | Max | Saturday |
|---|---|---|---|
| Wharf of Wonder | 4 | 8 | 4+ Required |
| Lost Temple | 2 | 8 | 4+ Required |
| Submergency | 4 | 8 | 4+ Required |
| Innocence | 4 | 8 | 4+ Required |
| Secret Agents | 2 | 4 | 4+ Required |
Each escape room experience lasts 60 minutes. Your group will have exactly one hour from the moment you enter the room to solve the puzzles and complete your mission.
The game ends when the timer reaches zero, whether you escape or not—so teamwork, communication, and quick thinking are key!
We are open five days a week:
Pricing: $30.00 per person + tax
All games are private experiences, meaning your group will never be combined with other players.
About half of our participants successfully escape, making our rooms a fun and balanced challenge for most groups.
No special skills are required—just a basic understanding of written English, numbers, logic, and teamwork.
Each room is assigned a difficulty rating percentage to give you an idea of the challenge level, but we would like to keep some details a surprise so the experience stays exciting.
Our escape rooms are designed for entertainment and teamwork rather than obscure or overly complicated puzzles. Success comes from communication, collaboration, and creative thinking using clues found inside the room.
While we won’t spoil the surprises, we can promise this:
It’s a unique, immersive group experience you won’t forget.
Yes! We love being part of your special moments. In the past, we’ve hosted a wide variety of celebrations, including birthdays, anniversaries, engagement parties, goodbye parties, and more.
We’ve even had several marriage proposals take place inside our escape rooms!
While we do not currently have a dedicated party room for cake, food, or drinks, our experiences are still a memorable and unique way to celebrate with your group.
No worries—our games are designed with a scaling difficulty system, so your experience can be as challenging or as guided as you want it to be.
Each group has access to support from your Gamemaster, who can help keep the game fun and moving at your pace.
During your game, you will receive:
These are designed to help you progress without giving away the entire solution, so your team still gets the satisfaction of solving it together.
Yes—our escape rooms are completely safe. There is nothing in the experience designed to harm you, and all rooms are monitored by staff throughout your adventure for your safety and support.
You are free to exit the room at any time if needed.
There is:
All puzzles are designed to challenge your mind, not your body, focusing on logic, teamwork, and problem-solving.
As for being scary—there are no jump scares or pop-outs designed to frighten you. However, depending on the storyline, the atmosphere may feel intense or suspenseful at moments, especially as time runs out and the pressure builds.
An escape game is a live, interactive experience where you and your group are placed inside a themed room filled with puzzles, clues, and hidden challenges.
You’ll have 60 minutes on the clock to work together, solve puzzles, and complete your mission before time runs out.
Think of it like this:
You and your friends or family are locked in a room, and the only way out is to communicate, search, think, and solve your way through the experience together.
It’s fast-paced, fun, and designed to test your teamwork and problem-solving skills while giving you an unforgettable shared experience.
We recommend arriving at least 15 minutes before your reservation to allow time for check-in and instructions.
Your game will begin at your scheduled time, and the 60-minute countdown starts automatically at that moment—so it’s important to be on time.
Late arrivals are still welcome and will be admitted, when possible, but please note:
Arriving early ensures you get the full experience from start to finish.
Yes—our escape rooms are handicap accessible.
The vast majority of our puzzles require no physical movement, and most clues are visual, making the experience enjoyable for many different abilities.
A few things to keep in mind:
If you have specific accessibility needs or questions, we’re always happy to help make sure your visit is comfortable and enjoyable.
Yes. Participants 16 years old and under must be always accompanied by a paying adult during the experience.
We also ask that adults supervise younger players to ensure that all props and set pieces are handled with care.
While there is no strict minimum age, we recommend that players be 8 years and older, as the puzzles are designed with a certain level of problem-solving and reading ability in mind.
If you’re unsure whether a younger player will enjoy it, feel free to reach out—we’re happy to help guide you toward the best room for your group.
No—you will never be grouped with strangers.
Every booking at Experience Escape Rooms is a private experience, meaning the room is reserved exclusively for your group. This is one of the things our guests love most about playing with us.
Before entering the room, we do ask that all players use hand sanitizer for safety and cleanliness.
Please also note:
On Saturdays, a minimum of 4 players is required to book any room.
Cancellations (Full Refund):
To receive a full refund, you must notify The Experience Escape Rooms at least 24 hours prior to your scheduled booking. Notification must include the date and time of your reservation and can be made by phone or email.
Rescheduling:
To reschedule your booking, you must contact us at least 4 hours prior to your scheduled appointment time. We will do our best to accommodate your new requested time based on availability.
Please note: Reservations may only be rescheduled one time. If you request to reschedule at any time, a refund will not be granted.
Late Cancellations & No-Shows:
| Escape Room | Min | Max | Saturday |
|---|---|---|---|
| Wharf of Wonder | 4 | 8 | 4+ Required |
| Lost Temple | 2 | 8 | 4+ Required |
| Submergency | 4 | 8 | 4+ Required |
| Innocence | 4 | 8 | 4+ Required |
| Secret Agents | 2 | 4 | 4+ Required |
Each escape room experience lasts 60 minutes. Your group will have exactly one hour from the moment you enter the room to solve the puzzles and complete your mission.
The game ends when the timer reaches zero, whether you escape or not—so teamwork, communication, and quick thinking are key!
We are open five days a week:
Pricing: $30.00 per person + tax
All games are private experiences, meaning your group will never be combined with other players.
About half of our participants successfully escape, making our rooms a fun and balanced challenge for most groups.
No special skills are required—just a basic understanding of written English, numbers, logic, and teamwork.
Each room is assigned a difficulty rating percentage to give you an idea of the challenge level, but we would like to keep some details a surprise so the experience stays exciting.
Our escape rooms are designed for entertainment and teamwork rather than obscure or overly complicated puzzles. Success comes from communication, collaboration, and creative thinking using clues found inside the room.
While we won’t spoil the surprises, we can promise this:
It’s a unique, immersive group experience you won’t forget.
Yes! We love being part of your special moments. In the past, we’ve hosted a wide variety of celebrations, including birthdays, anniversaries, engagement parties, goodbye parties, and more.
We’ve even had several marriage proposals take place inside our escape rooms!
While we do not currently have a dedicated party room for cake, food, or drinks, our experiences are still a memorable and unique way to celebrate with your group.
No worries—our games are designed with a scaling difficulty system, so your experience can be as challenging or as guided as you want it to be.
Each group has access to support from your Gamemaster, who can help keep the game fun and moving at your pace.
During your game, you will receive:
These are designed to help you progress without giving away the entire solution, so your team still gets the satisfaction of solving it together.
Yes—our escape rooms are completely safe. There is nothing in the experience designed to harm you, and all rooms are monitored by staff throughout your adventure for your safety and support.
You are free to exit the room at any time if needed.
There is:
All puzzles are designed to challenge your mind, not your body, focusing on logic, teamwork, and problem-solving.
As for being scary—there are no jump scares or pop-outs designed to frighten you. However, depending on the storyline, the atmosphere may feel intense or suspenseful at moments, especially as time runs out and the pressure builds.
An escape game is a live, interactive experience where you and your group are placed inside a themed room filled with puzzles, clues, and hidden challenges.
You’ll have 60 minutes on the clock to work together, solve puzzles, and complete your mission before time runs out.
Think of it like this:
You and your friends or family are locked in a room, and the only way out is to communicate, search, think, and solve your way through the experience together.
It’s fast-paced, fun, and designed to test your teamwork and problem-solving skills while giving you an unforgettable shared experience.
We recommend arriving at least 15 minutes before your reservation to allow time for check-in and instructions.
Your game will begin at your scheduled time, and the 60-minute countdown starts automatically at that moment—so it’s important to be on time.
Late arrivals are still welcome and will be admitted, when possible, but please note:
Arriving early ensures you get the full experience from start to finish.
Yes—our escape rooms are handicap accessible.
The vast majority of our puzzles require no physical movement, and most clues are visual, making the experience enjoyable for many different abilities.
A few things to keep in mind:
If you have specific accessibility needs or questions, we’re always happy to help make sure your visit is comfortable and enjoyable.
Yes. Participants 16 years old and under must be always accompanied by a paying adult during the experience.
We also ask that adults supervise younger players to ensure that all props and set pieces are handled with care.
While there is no strict minimum age, we recommend that players be 8 years and older, as the puzzles are designed with a certain level of problem-solving and reading ability in mind.
If you’re unsure whether a younger player will enjoy it, feel free to reach out—we’re happy to help guide you toward the best room for your group.
No—you will never be grouped with strangers.
Every booking at Experience Escape Rooms is a private experience, meaning the room is reserved exclusively for your group. This is one of the things our guests love most about playing with us.
Before entering the room, we do ask that all players use hand sanitizer for safety and cleanliness.
Please also note:
On Saturdays, a minimum of 4 players is required to book any room.
